Fix common problems

Quick fixes for the most common issues in the new canvas.

1. I don't see the new canvas

The new canvas is rolling out gradually. If your canvases still open the old way, it isn't available for your account yet. If you switched to the Classic canvas, click New canvas to come back.

2. Holding Space doesn't do anything

  • Make sure your browser is allowed to use the microphone.
  • Click an empty spot on the canvas first, then hold Space again.

3. A result didn't come out

Click Retry on the node or on the Agent's card. Your other results aren't affected.

4. The Agent stopped

You may be out of Tapies. Click Top up, then tell the Agent to continue.

5. I can't edit a node

It may be a 3D or Studio node from an older canvas. Open it in the Classic canvas. If the whole canvas is read-only, ask its owner for access.

6. I can't find my nodes

Press F to see everything, or ⌘ F / Ctrl F to search.

7. Report a problem

Click Canvas settings in the bottom-right corner, then Report an issue. Describe what happened and click Send feedback.

The feedback form

For other ways to reach us, see Support.

Next: Meet the new canvas